We reserve the right to amend these terms and conditions at any time. Your use of the website or purchase of classes, events, memberships, or products signifies your agreement to be bound by these terms and conditions as amended. To ensure you stay up to date, we recommend you review these terms and conditions regularly.

Operational Service

These terms apply whenever you make a booking to attend one of our classes, purchase a pass, or sign up for a membership. In case of any discrepancy between what our team has informed you and this document, this document will take precedence.

We reserve the right to update, change, or remove operational procedures, including but not limited to operating hours, opening days, class types, teachers, and schedules. These changes will be reflected on our website or at the studio.

Personal items policy:

We do not allow personal items (such as posters, crystals, phones, photographs, bags) on students’ yoga mats. All items must be stored at the back of the studio in the shelving area provided.

The studio is a neutral, trauma-informed space. Teachers reserve the right to ask anyone who does not adhere to health and safety rules to leave the studio.

Cancellations and Refunds:

– All classes, workshops, events, and memberships are non-transferable and non-refundable. Missed classes, workshops, and events will not be refunded or credited.

– Fees paid for participation in Grow ‘N Flow Yoga classes, workshops, or events are non-refundable. Grow ‘N Flow Yoga may, at its sole discretion, grant refunds, which will not prejudice its rights.

– Grow ‘N Flow Yoga reserves the right to cancel any student’s membership, pass, event, or retreat booking without explanation. Refunds, if applicable, will be at the studio’s discretion.

Late Cancel Fees:

For cancellations or no-shows:

– Cancellations must be made at least 1 hour before the class starts. Any cancellations made within the 1-hour window will incur a $10 fee, or 1 class will be deducted off the class pass option you used to pay. Charges will be applied to the card on file.

– Failure to cancel and not showing up for a class will also incur a $10 fee if you are a member, or 1 class will be deducted off the class pass option you used to pay. Charges will be applied to the card on file.

Waitlist Policy

If you add yourself to a waitlist, treat it as if you are attending the class. Once someone cancels and a spot opens, you will be automatically added to the class and notified via email.

Membership Terms

Membership Agreement:

By signing a membership agreement, your membership will continue on a fortnightly basis until terminated. All terms and conditions outlined in this membership will apply until the membership is cancelled.

Membership Inclusions:

Your Grow ‘N Flow Yoga membership allows unlimited yoga classes, plus specific discounts on events held at the studio.

Start of Membership:

You may suspend your membership for a period of 1 to 12 weeks (84 days) in a 52 weeks cycle.  Suspension requests must be submitted via email to hello@grownflowyoga.com.au at least 3 business days before the intended suspension period. Requests for extensions to suspension periods will be considered on a case-by-case basis.

Termination of Membership:

Memberships may be cancelled with 5 business days’ written notice. Cancellation notices should be emailed to hello@grownflowyoga.com.au. Fortnightly payments will continue until the 5 days’ notice period has expired and the termination date is effective.

Transaction Charges:

All payments will be deducted via direct debit through our payment provider. Failed payments will incur an administration fee of $5. This fee will be added to the next direct debit payment.

If a direct debit is declined, Grow ‘N Flow Yoga will notify you via email. The payment will be reprocessed 7 days later. If your payment fails more than twice for the same period, we reserve the right to suspend your membership until the payment is settled in full.

Refunds:

No refunds, full or partial, are available for unused sessions during any fortnightly payment cycle. Memberships are non-transferable and non-shareable.

Privacy Policy

We are committed to safeguarding your privacy. We recognise that individuals have the right to control how their personal information is collected and used. We take this trust seriously. We will not collect or monitor any personal information without your consent.

Personal information is collected voluntarily and will only be used for the following purposes:

– To fullfill membership obligations

– To provide information about products, services, and/or special offers

– To obtain feedback on products and services

– To record statistical data for marketing analysis

We will take all reasonable steps to keep personal information secure, accurate, and up to date.

Liability Disclaimer

By attending a class, workshop, or event at Grow ‘N Flow Yoga, you agree to the following terms:

– You are participating voluntarily in classes, workshops, or events at Grow ‘N Flow Yoga.

– You are over 18 years of age.

– You confirm that you have been examined by a licensed medical practitioner within the last six months and found fit to perform yoga and stretching exercises.

– You agree to follow all instructions provided by Grow ‘N Flow Yoga and its teachers on how to perform and not to perform yoga exercises.

– You acknowledge that participation in yoga exercises may involve a risk of serious injury, including permanent paralysis or death. You voluntarily assume this risk and warrant that you are physically fit to participate without risking serious injury.

– Grow ‘N Flow Yoga, its teachers, staff, or employees will not be held liable for any injury, illness, or mishap arising from or connected to your participation in yoga exercises.

– Grow ‘N Flow Yoga does not offer medical advice or assistance beyond yoga instruction.

– You indemnify Grow ‘N Flow Yoga and its teachers, staff, or employees from any loss or damage to personal belongings during classes, workshops, or events.

– You are aware that from time to time, the studio and instructors might take digital photos and videos for marketing purposes during classes or events. I hereby grant Grow ‘N Flow Yoga permission to use my likeness in a photograph, video, or other digital media (“photo”) in any and all of its publications, including web-based publications, without payment or other consideration.

– You understand and agree that all photos will become the property of Grow ‘N Flow Yoga and will not be returned.

-You irrevocably release and waive any claims that you have now or may have hereafter against Grow ‘n Flow Yoga its owners, staff, and instructors.